The production of Max Wagner GmbH (ROLLINK) products is subject to constant controls. The respective raw materials and accessories are also strictly tested before they are used. However, if you unexpectedly have cause to complain about a Max Wagner GmbH (ROLLINK) product, we ask you to take the following into account.

Max Wagner GmbH GMBH (ROLLINK) guarantee period for the series:
  • EARTH - 2 years
  • VEGA II - 3 years
  • VEGA 360, FUTO 5 years
  • our accessories - 2 years,
and applies taking into account the following provisions: Only material defects and defects caused by poor workmanship can be complained about. Damage caused by improper handling, overloading, accidents, acids/chemical solvents, extreme temperatures, water, normal wear and tear due to use, or improper transport by third parties, etc. cannot, understandably, be accepted. If the goods are defective, you have the right to make a complaint within the legally prescribed deadlines.

Your warranty period begins on the date of purchase of the relevant product. This can be a receipt or an online invoice from one of our retailers, as well as of course an invoice from our shop. During the warranty period, your dealer is your contact person in the event of damage. He will be able to solve your problems. For organizational reasons, complaints must be processed through the retailer if they did not go directly through our shop. If you have any questions, you can also contact our headquarters directly using our contact form. We will be happy to address your problem and find a satisfactory solution.

We would like to give you the following recommendations: After every trip, check all your luggage immediately at the baggage claim for damage. If you notice any transport damage, immediately complain verbally and in writing to your carrier's information desk and have this damage confirmed in writing. If you immediately report any damage to the responsible transport company, you can generally expect a quick and generous settlement. In order to successfully assert your claims, your specialist dealer will certainly help you to prepare a report/cost estimate. Also, if possible, take out additional baggage insurance.